Keeping your business systems purring

Whether you need a regular service agreement or occasional emergency help-desk support, we can tailor a service and support solution to suit your requirements. Our services include:
Service Contract (AMC – Annual Maintenance Contract)
We can offer your company a support and service contract to keep your business’ computer systems and network at peak performance. The service contract includes regular scheduled maintenance for all systems and equipment at an agreed service level and cost.

On-site support
We offer phone and on-site support of desktop and server operating systems as well as support for a wide range of hardware. We aim to provide you with the highest possible level of customer service. When you call us we assign you with an experienced technician who can provide you with an ‘end-to-end’ resolution to your problem. Our technician will assess your situation, before recommending a course of action. If it is necessary to buy new parts or software than the technician will install these and ensure that you have a working system.

Rest assured that Clear Intentions keeps track of your support history so that we can maintain the continuity of care that you expect and trust.

Off-site / remote systems management
For fast, efficient more cost-effective support, Clear Intentions can instigate a protocol to manage your company’s IT systems remotely. Problems can be fixed quickly with minimum impact on your business and without waiting for a technician. Many tasks can be performed remotely including:
• Daily back-up of mission critical data
• Performing security checks
• Maintenance of user accounts and permissions
• Network operations and monitoring
• Server performance monitoring

Telephone support on-demand
When small problems come up that can be solved over the telephone, we have technicians available to talk you through the solution.

Desktops & Servers
Take control of your desktops and cut support costs

When left unmanaged your desktops can become a money pit, taking up a lot of support time. We can help you take control of your desktop environment through:
• Supplying and setting up new hardware cost-effectively
• Upgrading software across the business
• Providing emergency help-desk support services
• Reviewing your existing set-up and recommending more efficient solutions
• Standard Operating Environments
A Standard Operating Environment (SOE) will ensure that all your desktop and server computers are running the same operating system and applications. When something goes wrong, our technicians are familiar with your environment and will know how to fix the problem quickly and efficiently. Ultimately this minimizes the amount of downtime in your office. A SOE will also save your business money by minimizing support costs.
Email & internet
Safe, fast and cost-effective web and email connections

As businesses rely more and more on email and the internet, the risk of something going wrong becomes greater. Security, viruses, SPAM, hackers and new regulations have made the process evermore complex.
What would happen to your business if email was to go down for even a week? Whether you have 2 or 200 staff, Clear Intentions has the experience you need to provide your business with a secure, stable and efficient email and web set-up. We include virus protection, security, backups and ongoing support as part of our package.

Broadband internet access
ADSL is an affordable and reliable entry-point into broadband telecommunications. Clear Intentions can offer competitive ADSL installation. A technician will install and configure equipment on your PC, Mac or Linux machine. All of the required hardware is included in the solution. This can include a fixed or wireless router so that your ADSL connection can be accessed by multiple machines.

Email servers
Clear Intentions understands that you need a reliable and stable email platform, which is why we offer installation and management of the Microsoft Exchange Email Server. Exchange facilitates smooth collaboration through features such as individual or shared calendars, shared contacts and address books and web mail for team members who require access to their email from any computer. Behind the scenes, Exchange is powered by a centralized security system that automates back-ups and manages anti-virus and spam policies. Everyone gets a personalized email address that can be managed from one control panel. Exchange is scalable and can grow with your business needs.

Backups, security & anti-virus
What would happen to your business if your IT systems went down. permanently? Just imagine losing all your irreplaceable emails, spreadsheets, proposals, templates, invoicing databases, customer details and historical records – forever! Common events such fires, theft, power surges, viruses, corrupted files or equipment breakage can all cause data to permanently disappear in an instant. If you don’t have a reliable backup plan in place, your business is always vulnerable.

Clear Intentions can help you devise a plan of action. We can offer you disaster recovery plans (DRP) and business continuity services (BCS) that are the front line tools that will keep your business going 24/7. We will work with your company to analyse its business processes, identifying data and applications that need to be protected. In the case of server shut-down or malfunction, we will analyze your server components, and storage devices, and perform failed parts replacement where necessary. Additional tasks include trouble shooting operating systems and software installation, and applying security upgrades.

If you want continued peace of mind we can provide ongoing server maintenance services:
1. Monthly Server Safeguard – an onsite performance check & software update
Every month we come to your office and perform the following:
• Security update – refresh virus definitions, update operating system service packs and install the latest security patches
• Intruder detection – check firewall logs and investigate any suspicious activity
• Virus elimination – scan server disks for viruses (including macro viruses)
• Server storage maximisation – monitor disk space, check compression ratios and clear temporary files
• Backup confirmation – check and clear backup logs and perform a trial restore to verify backup integrity
• Error checking – check and clear system event or error logs, investigate errors
• Monthly reporting – each month we alert you to any significant activity or actions performed and any recommended preventative measures
2. Weekly Backup Check – a remote monitoring service to protect valuable data
Every month we come to your office and perform the following:
• Check backup logs – this verifies the successful daily backup of all your data
• Weekly reporting – we alert you each week to any issues needing attention
Put the web to work for your business. Web hosting and co-location. Clear Intentions offers a full range of website hosting and co-location services at competitive rates. Our secure servers are rigorously maintained to ensure that your site is up 24/7. Our servers are powered by Linux and Windows 2003.

We offer three kinds of hosting
Host your site on a budget shared server – a cost-effective solution for small-medium businesses.
Host your site on a premium shared server – a quality solution for medium-large businesses with heavy traffic.
We can provide a dedicated server, with an ongoing maintenance and security administration service.

Web hosting services include:
• Domain name registration
• FTP server access
• Email only service
• Unlimited email aliases
• POP boxes for email collection
• Scripting Languages (PHP / ASP / CGI / PERL)
• Microsoft Front Page extensions
• Access to SQL server
• Real media hosting
• E-commerce hosting and secure payment gateways
• Domain residency / cloaking
• Web-Trends reporting
• Website development